We provide a one-stop solution from installation to decommissioning of your equipment!
With a strong global network of field service engineers, Esco Lifesciences Group provides comprehensive and reliable services to clients that include dependable inventory of ready parts, technical support, field-based engineering, factory engineers, and aftersales representatives.
Our field service engineers have extensive experience and undergo up-to-date trainings. Globally, we have NSF, TÜV-NORD, NEBB, IFBA and CETA-CNBT certified field service representatives who are able to service many kinds of equipment.
|
Service Package
Best Value
|
Warranty Upgrade
Best Value
|
Warranty Extension
Best Value
|
||||||
|---|---|---|---|---|---|---|---|---|
| Maintenance Basic | Maintenance Plus | Maintenance Star | Factory Standard Limited Warranty | Warranty Plus | Total Warranty | Extended Warranty | Extended Warranty Plus | |
| Corrective Repair Services | ||||||||
| On-Site Breakdown Call Response | 3-5 work days | 2-3 work days | 1-2 work days | 3-5 work days | 2-3 work days | 1-2 work days | 3-5 work days | 2-3 work days |
| Repair Transport & Labour | 10% discount | ✓ | ✓ | Only during 1st Year Warranty | ✓ | ✓ | ✓ | ✓ |
| Repair Parts | 10% discount | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Repair Consumables | Full Charges Apply | 15% Discount | 20% Discount | Full Charges Apply | 15% Discount | ✓ | Full Charges Apply | 15% Discount |
| Shipping / Courier of Repair Parts & Consumables where applicable | Full Charges Apply | ✓ | ✓ | Full Charges Apply | ✓ | ✓ | Full Charges Apply | ✓ |
| Preventive Maintenance | ||||||||
| Pre-Scheduled Annual Testing & Preventive Maintenance | Full Charges Apply | ✓ | ✓ | Full Charges Apply | ✓ | ✓ | Full Charges Apply | ✓ |
| Maintenance Kits* | 10% Discount | ✓ | ✓ | Full Charges Apply | ✓ | ✓ | Full Charges Apply | ✓ |
| Software / Firmware Upgrade (where required) | ✓ | ✓ | ✓ | Full Charges Apply | ✓ | ✓ | Full Charges Apply | ✓ |
| Detailed PM Service/Testing Reports | ✓ | ✓ | ✓ | Full Charges Apply | ✓ | ✓ | Full Charges Apply | ✓ |
| Value-Added Services | ||||||||
| Ad-hoc Spares & Consumables Purchase | 10% discount | 15% discount | 20% discount | Full Charges Apply | 15% discount | 20% discount | Full Charges Apply | 15% discount |
| Adhoc Decontamination (for BSC only) | 10% discount | 15% discount | ✓ | Full Charges Apply | 15% discount | 20% discount | Full Charges Apply | 15% discount |
| Additional Adhoc Services | 10% discount | 15% discount | 20% discount | Full Charges Apply | 15% discount | 20% discount | Full Charges Apply | 15% discount |
| Qualification Services - IQ/OQ | 10% discount | 15% discount | 20% discount | Full Charges Apply | 15% discount | 20% discount | Full Charges Apply | 15% discount |
| On-Site User / Product Training | 10% discount | 15% discount | ✓ | Full Charges Apply | 15% discount | 20% discount | Full Charges Apply | 15% discount |
- Service coverage may vary depending on geographical location. Please consult your local Esco representative for detailed service availability in your area.
- Response times for breakdown calls may differ based on country or location. For specific service details in your region, please contact your local Esco representative.
- Esco’s obligation to respond to breakdown calls may be nullified due to restricted access to certain buildings, rooms, or geographic areas.
- Maintenance kits are available only for products explicitly designated by Esco as eligible for such kits.
- All parts replacements must be approved and recommended by Esco prior to installation.
- Ad hoc decontamination services are offered exclusively for Biological Safety Cabinets (BSCs) and only when expressly recommended and authorized by Esco.
- Parts associated with Variable Air Volume (VAV) systems or ducting are not covered under warranty or service agreements.
- All service related packages apply exclusively to standard units. For customized units, please consult your local Esco representative for additional information.
- The shipping method for parts will be determined at the discretion of the local Esco representative responsible for services in your area.